Welcome to CareAcademy!

We couldn't be more excited that you're here.

Our Customer Success team, hello@careacademy.com, will be sending you login instructions via email within one business day of your account's activation. If this email does not make its way to you, please visit go.careacademy.com and select the option to "Set Your Password" (This will be the site you always use to login to your account).

Note: New CareAcademy accounts are activated Monday - Friday, 9am - 9pm EDT

Step 1 | Confirm your Organization's Initial and Annual Training

CareAcademy automatically assigns the training your learners need to meet your state's requirements so that you don't have to. Your dashboard has been set up with CareAcademy's recommended training for private pay non-medical learners in your state. Check this out within the left side navigation menu on your dashboard.

Are you interested in customizing your agency's initial and annual training? Do you hire different levels of learners (Companionship, PCA, etc.) and wish to assign a different curriculum per role? Are you reimbursed by a public payer, like Medicare or Medicaid?

Not a problem! Review our help articles on how easy it is to update the training you offer.

CareAcademy Tip: We highly recommend confirming the curriculum you wish to offer before uploading staff to your dashboard to ensure your learners get the correct assigned classes.

Step 2 | Add Learners to your Dashboard

IMPORTANT: If you have a back-office integration connected with CareAcademy, please add your learners via your back-office system.

If you signed up for 25 or more users per month, our team would be happy to complete a one-time bulk upload of learners and admins to your dashboard to get you started. Below, you'll find a caregiver bulk upload spreadsheet with the following information:

Bulk upload guidelines
Learner information template

Please complete this template as soon as possible and email it to our Customer Success team at hello@careacademy.com - we'll take it from there! Include your agency name, city, and state in the subject line.

Not interested in a bulk upload or signed up for less than 25 users? Adding a new learner shouldn't take longer than a minute! When adding a learner, we'll ask for some basic information (name, email, mobile number, hire date, etc.) and if you'd like them to be enrolled in initial or annual training.

Watch the full CareAcademy dashboard tour below.

Are you managing your training via the Groups & Curriculum tools? Please watch the tour here.

Are you managing your training via the Team page? Please watch the tour here.

Not sure what option is available to you? Please reach out to our Customer Support Team for assistance.

Need Help? Contact Our Support Team

Our Customer Success team is here to help. Reach us at hello@careacademy.com.

Hours of Operation

Monday – Friday8:00 am – 7:00 pm ET

Step 3 | Self-Guided CareAcademy Tutorial

We've created bite-size step-by-step videos for you to learn at your own pace. Click on the play button to get started!

Note: The videos below are designed for administrators with the Curriculum & Groups option. If you are seeing the Team option, please refer to the tour above.