(866) 227-3895 hello@careacademy.com

Welcome to CareAcademy!

We couldn't be more excited that you're here.

Step 1 | Confirm your Organization's Initial and Annual Training

CareAcademy automatically assigns the training your learners need to meet your state's requirements so that you don't have to. Your dashboard has been set up with CareAcademy's recommended training for private pay non-medical learners in your state. Check this out within the left side navigation menu on your dashboard.
 
Are you interested in customizing your agency's initial and annual training? Do you hire different levels of learners (Companionship, PCA, etc.) and wish to assign a different curriculum per role? Are you reimbursed by a public payer, like Medicare or Medicaid?
 
Not a problem! Review our help articles on how easy it is to update the training you offer.
 
CareAcademy Tip: We highly recommend confirming the curriculum you wish to offer before uploading staff to your dashboard to ensure your learners get the correct assigned classes.

Step 2 | Add Learners to your Dashboard

IMPORTANT: If you have a back-office integration connected with CareAcademy, please add your learners via your back-office system.
 
If you signed up for 25 or more users per month, our team would be happy to complete a one-time bulk upload of learners and admins to your dashboard to get you started. Below, you'll find a caregiver bulk upload spreadsheet with the following information:
  1. Bulk upload guidelines
  2. Learner information template
Please complete this template as soon as possible and email it to our Customer Success team at hello@careacademy.com - we'll take it from there! Include your agency name, city, and state in the subject line.
 
Not interested in a bulk upload or signed up for less than 25 users? Adding a new learner shouldn't take longer than a minute! When adding a learner, we'll ask for some basic information (name, email, mobile number, hire date, etc.) and if you'd like them to be enrolled in initial or annual training. 
        
     
Click here to download the "CareAcademy Learner Bulk Upload" Template

 

Watch the full CareAcademy dashboard tour below.

 

Are you managing your training via the Groups & Curriculum tools? Please watch the tour here.

 

Are you managing your training via the Team page? Please watch the tour here.

 

Not sure what option is available to you? Please reach out to our Customer Support Team for assistance.

 

 

Step 3 | Self-Guided CareAcademy Tutorial
 
We've created bite-size step-by-step videos for you to learn at your own pace. Click on the play button to get started!
 
Note: The videos below are designed for administrators with the Curriculum & Groups option. If you are seeing the Team option, please refer to the tour above.
 
Managing Administrator Access (1:52)
adminintro
Assigning Additional Training (5:36)
addtrainingintro
Waiving Classes (4:56)
waiveintro
Viewing Training Progress (1:49)
progressintro
Messaging (3:52)
msgintro
Compliance Reports (3:48)
reportsintro
Completion Certificates (3:51)
certsintro

 

 

Contact Us

Our Customer Support team is here to support you, your staff and your caregivers seven days a week!

 

Hours of Operation:
Monday-Friday: 8:00 am - 9:00 pm ET
Saturday: 10:00 am - 6:00 pm ET  
Sunday: 12:00 pm - 6:00 pm ET
 
 
Phone: 866-227-3895
 

Frequently Asked Questions

 

Getting Started

 

Training Management

 

Caregiver Management

Please visit help.careacademy.com to see our complete library of help articles

© 2018 CareAcademy.co, Inc. All Rights Reserved.