(866) 227-3895 hello@careacademy.com

Welcome to CareAcademy!

We couldn't be more excited that you're here.

Step 1 | Confirm your Caregivers' Initial and Annual Training

CareAcademy automatically assigns out the training your caregivers need to meet your state's requirements so that you don't have to. Your dashboard has been set up with CareAcademy's recommended training for private pay non-medical caregivers in your state. Check this out within the Curriculum tool on your dashboard.
Are you interested in customizing your agency's initial and annual training? Do you hire different levels of caregivers (Companionship, PCA, etc.) and wish to assign a different curriculum per role? Are you reimbursed by a public payer, like Medicare or Medicaid?
Not a problem! Our Curriculum tool can assist with that. Watch our training video for step-by-step instructions on how easy it is to update the training you offer.
CareAcademy Tip: We highly recommend confirming the curriculum you wish to offer before uploading staff to your dashboard to avoid any confusion from your caregivers.
Onboarding Video Title Slides + Thumbnail Images

Step 2 | Add Caregivers and Administrators to your Dashboard

If you signed up for 25 or more users per month, our team would be more than happy to complete a one-time bulk upload of caregivers and admins to your dashboard to get you started. Below you'll find a caregiver bulk upload spreadsheet with the following information:
  1. Bulk upload guidelines
  2. Caregiver information template
  3. Dashboard administrator template
Please complete this template as soon as possible and email it to our Customer Success team at hello@careacademy.com - we'll take it from there! Include your agency name, city, and state in the subject line.
Not interested in a bulk upload or signed up for less than 25 users? You'll be pleased to learn that adding a new caregiver shouldn't take longer than a minute! When adding a caregiver, we'll ask for some basic information (name, email, mobile number, hire date, etc.), as well as if you'd like them to be enrolled in initial or annual training. Watch our training video to learn more.
Click Here to Download the "CareAcademy Caregiver Bulk Upload" Template
Click Here to Download the "CareAcademy Historical Training Upload" Template


Are you interested in watching a full refresher on how your CareAcademy dashboard works?

Watch the recording here.

Step 3 | Self-Guided CareAcademy Tutorial
We've created bite-size step-by-step videos for you so that you can learn at your own pace. We recommend watching in numerical order for the best experience. Click on the play button to get started!
1. How to Reset your Password (1:57)
2. How to Assign Additional Classes (4:33)
3. How to Customize Training Due Dates (3:19)
4. How to Review Training Progress (1:46)
5. How to Use the Message Log (3:25)
6. How to View Compliance Reports (3:26)
7. How to View Completion Certificates (3:14)



Contact Us

Our Customer Support team is here to support you, your staff and your caregivers seven days a week!


Hours of Operation:
Monday-Friday: 8:00 am - 9:00 pm ET
Saturday: 10:00 am - 6:00 pm ET  
Sunday: 12:00 pm - 6:00 pm ET
Phone: 866-227-3895